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The Ridiculously Amazing Insurance Podcast

Your BFF to help GROW your Insurance Agency. 

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  2. Why Can't Account Managers & Producers Get Along?

Dec 10, 2021

Insurance agency producers and account managers are like the yin and yang of an agency. There is one issue. They don’t like each other. In this episode of the Ridiculously Amazing Insurance Agent podcast, Kelly Donahue-Piro and Heath Shearon share ways to help them get along.

Episode Highlights:

  • Kelly explains why account managers and producers are unable to work together smoothly. (2:20)
  • Kelly points out that one of the main reasons producers and account managers struggle is that they are compensated wildly differently. (3:21)
  • Kelly explains that communication makes everyone feel loved and supported. (5:39)
  • According to Heath, it is critical in account manager producer partnerships to respect one other's time and space. (8:28)
  • Kelly discusses their 30-percent-off sale, which runs from December 5th to December 11th. (11:03)
  • Heath explains why appreciation is crucial in manager-producer interactions. (17:35)
  • Kelly mentions that when we understand what the agency's focus is, we can all improve, and there is so much value and progress for both sides. (21:14)

Key Quotes:

  • “When there's communication, everybody feels loved and supported. When there's no communication, it feels like I don't know how to do all this. And that's when resentment hits.” - Kelly Donahue-Piro
  • “When we can understand what the agency's priority is we can all grow and there is so much benefit for both parties and growth” - Kelly Donahue-Piro
  •  “One of the biggest things you have to think about is that everybody's got to be a team.” - Kelly Donahue-Piro

Resources Mentioned: